SERVICES & SOLUTIONS
ATR Technology is a professional service and solutions provider for the data capture, mobile computing and barcode printing Industry.

Technology

Services

What happens when the equipment has been discontinued? As a third-party service provider, ATR offers annual or multi-year service plans customizable to your needs. With our team of certified technicians, we can expedite your repair process to keep your equipment working productively. Our technicians service almost all barcode terminals from a variety of Manufactures. Contact our experts today to find out more.

Technical

Services

Service Plans

Available Service Plans

PLANTURNAROUNDBENEFITS
Spare Management Overnight Production ready
Standard 5 - 7 Days Covers standard wear & tear; includes parts & labor
Complete 5 - 7 Days Total coverage
Expedited 5 - 7 Days Expedited Standard & Complete

Service Plan Benefits

  • One-time annual maintenance charge covers equipment for an entire year.
  • No hidden charges – all plans include labor, parts, tech support.
  • FREE return freight via UPS Ground.
  • Fast turnaround times – 1-3 days (excluding shipping time).
  • Priority repair for all Service Plans.
  • Tier 2 Tech Support.
  • Extended plans available.

Time & Material

Our expert technicians have over 30 years’ servicing the barcode, printing and mobile computing industry, which allows us to swiftly diagnose your issue to save you time and money. Using Time and Material (T&M), you pay for repairs only as you need them and without annual contracts. You can utilize Time and Materials as often as you need it just simply choose a plan that’s right for you. All work is estimated and pre-authorized before any service is begun.

Repair Request form

Request Repair

Equipment repair instructions excluding Contract customers:
  • Call or email for pricing information.
  • Fill out and submit RMA Form.
  • Wait for an approval e-mail RMA number confirmation.
  • Print and fill out repair questionnaire and attached it with the unit if needed.
  • Box unit properly and ship equipment to:
  • Repair Process

    • Complete diagnostics testing.
    • Visually inspection and replacement of components with factory parts as required.
    • Check and repair all damaged cables and connectors.
    • Inspect, adjust, clean and tighten display connections.
    • Check display for proper operation and alignment.
    • Check voltage on primary and memory backup batteries.
    • Replace all depleted lithium backup batteries with new ones.
    • Diagnostic testing on all functions of Radio Frequency and batch equipment.
    • Configure and recalibrate equipment to factory default specifications.
    • Insure a clean aesthetic appearance and run through Quality control prior to shipping.

    Installation & Implementation

    Installation

    Our certified experts will guide you every step of the way. From project planning, integration, implementation, and post-implementation support.

    From basic hardware additions, to complex system upgrades, our technicians guarantee expert installation with the least possible downtime and disruption for your business.

    Implementation

    ATR technicians can customize each device to your desired specifications including customer configurations by user, location, and department. This is performed and managed by a certified technical experts who also serve as your single-point of contact for communications and escalations

    Support

    Services

    On-site Support

    On-Site Technical Services is dedicated to meeting the technology needs of your company to ensure an up-to-date, secure and compliant network that is affordable and convenient – exactly what you need today

    Technical Support

    24/7 support is crucial to maintaining business management, operations and security processes. At ATR Technology, we offer industry-leading help desk support services for a variety of organizations, industries and technologies.

    icons-service

    24/7 Technical Support

    +1.470.280.4344

    Legacy Support

    Legacy Products & Support

    ATR Technology is committed to providing support to the mission-critical, legacy systems you already have installed and would like to keep until you are ready to upgrade.

    While manufacturers support ends as newer technologies are developed, we can help you maintain your legacy systems to extend their life and maximum your return on investment. We can provide reliable timely repairs and equipment which is beneficial for businesses who have no budget or plans on moving to a newer platform for the meantime.

    Legacy Equipment Inventory

    Check out our collection of refurbished equipment. Our inventory includes products from ALL major manufacturers and technologies. We can support and provide our customers with the legacy equipment they need to maintain their systems.

    ATR-logo-250x-blk

    Phone | +1.470.280.4344
    Email | sales@atrtechnology.com

    Subscribe for our monthly promotions

    COPYRIGHT © 2019 – ATR TECHNOLOGY, LLC. ALL RIGHTS RESERVED.

    ATR-logo-250x-blk

    Phone | +1.470.280.4344
    Email | sales@atrtechnology.com

    Subscribe for our monthly promotions

    COPYRIGHT © 2019 – ATR TECHNOLOGY, LLC. ALL RIGHTS RESERVED.